APN2 Data for Voice Professionals Ver 0-4.doc

Objective:

To provide the necessary technical knowledge to assess the design, installation and maintenance of integrated Voice/Data Networking Solutions. The course is designed for staff with an appreciation of Voice Networking who need to extend themselves into the Information Technology and Data networking aspects of their telecommunications activities. Basic data technologies are addressed in context. The course will equip you to examine:

How voice and data streams are transformed into an electrical signals.
Protocols and techniques of digital transmission
What constitutes Customer Premise Equipment (CPE)
Local Area Networks, Bridging and Routing
Fundamentals of the Internet Protocol Suite (TCP, UDP and Apps/IP)
CTI/Computer-Telephony Integration
Data communication network management

KEY BENEFITS OF ATTENDANCE

Understand the fundamentals of date communications to make the most well informed decisions regarding your organization’s integrated networks.
Explore the advantages and disadvantages of the various data communication technologies and what they can do for the productivity of your network.
Discover the benefits and limitations of digital data and voice transmission.
Learn the complex economic aspects of data communications including the details on how revenues are split and how tariffs are filed.
Discover who the major players are in data communications services today and how to get the best service configuration on the market.
Explore the key technical aspects of data communications to help you control downtime, quality degradation, and to better communicate with carriers and users.
Examine the path and process of data connections
Find out invaluable tips and techniques on how to evaluate data traffic and how to design data circuits to offer an acceptable grade of service to your users —without overspending.
Learn how to integrate your data and voice networks to save up to 30% of your telecom costs. You’ll also learn how to avoid the pitfalls associated with the integration.
Discover the advantages, disadvantages, uses and economic value of Internet based VPN’s, E1, E3, ISDN, Frame Relay and ATM.
Learn how to strategically plan and invest in your network for future growth and technology.
Learn how to plan for smooth network migration.
Examine private and public/hybrid network management techniques that can provide your organization with the competitive edge.
Learn invaluable network management techniques that will save your data communication network from costly downtime and integration problems.

Outline:

Communications Elements:

Hardware
Software
Channels
Units of Information and Traffic
Bandwidth vs. Capacity
Coding

Messaging

Packet
Quality of Service
Protocol

Non-Balanced: terminal to mainframe
Peer-to-Peer: client to server

Traffic Characteristics:

Analogue Signals
Digital signals
Voice, Video, Image and Data transmission techniques
Data – File Transfer
Data – Inquiry and Response
Image

Public Switched Telephone Network:

The Codec and the PCM Production of Digitised Voice
Voice Compression: ADPCM, CELP
Hierarchy of Switching Offices
Leased lines, DDN, DDS, PAPL, HDSL
ISDN Exchange hierarchies
FMO, DMO and IP Telephony
Modems
Structure of Trunks and Lines: Analogue vs. Digital
The Signal-to-Noise Ratio and How it Affects Capacity for a Given Channel Bandwidth
Echo
Call Flow: In-Band and Out-of-Band Signalling
SS#7
Circuit Switches: Space vs. Time Division. PBX vs. Telco Based
Software-Defined Network
Cellular Services
Traffic Analysis: On-Net vs. Off-Net, Grade of Service, Circuits
Regulation, Tariffs and Players, Carriers and Competitors

The OSI Computer-to-Computer Communication Model:

Principles of Serial Point-to-Point Data Communication:

DTEs and DCEs
Modulation Techniques and Modems
DSUs
Compression
Duplexity
Echo
Synchronization: TTY Start/Stop vs. Synchronous Transmission
DTE/DCE Interface Standards

Balanced and Non-Balanced Transmission
RS, V and X Standards

Error Control Methods

Detection: Parity, CRC, and Checksums
Correction: Backward (ARQ, Go-Back-N, Selective-Reject-N), and Forward

Protocols

Character-Oriented (BI-Sync and similar)
Bit-Oriented (HDLC and similar)
IP Protocols

Multiplexing

Mechanical Time division
Statistical Time Division

Local Area Networks:

History

Data PBXs
Arcnet and Ethernet
IEEE 802

General Definitions

Baseband and Broadband
Transmission Methods
Topologies
Media
Media Access Control

Ethernet and 802.3 (10Mbps, 100Mbps, 1Gbps)
Token Passing Ring 802.5
FDDI
802.6 DQDB and SMDS
Linking LANs with Repeaters, Bridges, Routers and Gateways
VLANs
Wireless LANs, IEEE802.11b and a, Bluetooth, HiperLAN.

Public Wide Area Network Services:

T, E and S Carrier Systems
E1, E2 and E3 Bearers
SONET and SDH
Microwave and Satellite-Based Services
Cellular, PCS and Wireless Local Loop
ISDN PRI/BRI
Carrier Style Packet Switching Technologies

X.25
Frame Relay
ATM
IP

Fast Access Technologies: Wireless, LMDS, DSL, CATV and Cable Modems

TCP/IP and The Internet:

The TCP/IP Client/Server Model
Organisation of The Internet
WWW and HTTP
Security
Remote Access over The Internet
Voice and Image over IP
Email and other IP based applications
VPNs
IPV6 and Transition from IPv4
Quality of Service and Real Time Protocols

Network Management:

Principles and Players
SNMP
Enterprise platforms; OpenView, Tivoli
Security
Billing and Accounting

Putting It All Together:

A Private Network using WAN Public Services and LAN Inter-Networking
Private Remote Access /VPNs
Traffic Integration